Communication That Transforms Inside Look

Module & Topic Overview

  • 1

    Module 1: Getting the Most Out of This Course

    • Disclosure Statements

    • Introduction: Communication and Connection

    • Accessibility and Sensory Modalities

    • About Dr Maiysha

    • Your Editable Workbook

    • Communication Preassessment
  • 2

    Module 2: Foundational Themes for Empowerment

    • KEY CHANGES TO YOUR ATTITUDE AND BEHAVIOUR | Setting Goals

    • Creating A Container For Safe And Brave Interactions

    • About Perception And Projection

    • About Pattern Interrupts

    • About congruence and confusion

    • BASIC BRAIN CONCEPTS | The Unconscious Mind

    • About Saying What You Want

    • QUIZ: The Role of the Unconscious

    • COMMUNICATION MODEL

    • At The Foundation Of Everything We Do Is Communication

    • Experiment: Can You Keep Track of The Candy?

    • About the Deletion Mechanism

    • About The Generalization Mechanism

    • About the Distortion Mechanism

    • About your model of the world

    • QUIZ: Understanding Our Brain & Communication

    • New Assumptions For Engagement
  • 3

    Module 3: The R.E.M.A.P™ Framework

    • The R.E.M.A.P.™ Communication Framework

    • Leading With Influence
  • 4

    Module 4: Understanding the Role of Trauma, Trust, & Psychological Safety

    • The Trauma Informed Lens

    • Quiz: Trauma Basics

    • The Interconnection Of Safety And Trust

    • The Importance of Trust, Safety and Communication

    • THE ROLE OF TRUST | Safety And Trust Are Intertwined

    • Cultivating Trust

    • Distinguishing Safe Space And Brave Space

    • QUIZ: The Four Elements of Psychological Safety

    • CASE STUDY: “Shut Down”
  • 5

    Module 5: Emotional Intelligence: An Overlooked Essential Skill

    • Emotional Intelligence

    • QUIZ: Emotional Intelligence As A Trauma Informed Skill

    • CASE STUDY: Emotional Intelligence in a High Stakes Team Huddle

    • Expanding Emotional Awareness And Fluency

    • Emotional Regulation Practices

    • Tools To Help Restore The Body During Moments Of Activation: Breathwork

    • Next 5 Senses Exercise: Getting Present In The Body

    • Combining Tools

    • Moving From CRASH To COACH

    • From Self Regulation To Co-Regulation

    • Emotional Intelligence In Action

    • Advanced Self Regulation Tools
  • 6

    Module 6: Introduction to Trauma Informed Communication

    • Introduction To Trauma-Informed Listening And Speaking

    • The Foundation Of Communication: Connecting With Others

    • QUIZ: Trauma Informed Communication

    • CASE STUDY: Out of Sync

    • About Talking and Listening

    • About Question Words

    • Asking Questions VS. Giving Advice
  • 7

    Module 7: Listening As A Trauma Informed Practice

    • Expanding Our Capacity To Listen

    • Listening As A Trauma-Informed Practice

    • QUIZ: Sensory Acuity

    • The 3 Positions Of Listening

    • QUIZ: Three Positions of Listening

    • 6 Logical Levels Of Awareness

    • Examining Each Logical Level

    • QUIZ: 6 Levels of Awareness

    • Listening Into Values

    • CASE STUDY: Under Pressure
  • 8

    Module 8: Conscious Use of Language: Using Language to Empower Trust & Safety

    • About the Hierarchy of Ideas

    • QUIZ: Objectives of Chunking

    • CASE STUDY: That’s not what I meant

    • CONTEXT AND COMMUNICATION: Conscious Use Of Language

    • The Specificity And Abstraction Of Language

    • High Context vs Low Context Communication

    • CASE STUDY: Just the Facts?

    • The Assumptions In Our Language

    • The Deletions, Distortions, And Generalisations In Our Language

    • MORE ON DISTORTIONS: About Distortion Patterns in Language

    • About Mind Reads

    • About Cause & Effect

    • About Complex Equivalences

    • CASE REFLECTION: Distortion – They’re Making Me Look Incompetent

    • About Generalization Patterns in language

    • About Universal Quantifiers

    • About Modal Operators of Possibility

    • About Modal Operators of Necessity

    • CASE REFLECTION: Generalization – Necessity Frame

    • More on Deletions

    • About the Nominalization Pattern

    • About Comparative Deletions

    • About Simple Deletions

    • CASE STUDY: Deletion – “It’s Just Not How Things Are Done Here”

    • WORKING WITH LANGUAGE PATTERNS

    • Listening For Language Patterns | Language Bingo

    • QUIZ: Language Pattern

    • METAPHORS: Navigating Resistance In Communication: Therapeutic Storytelling

    • QUIZ: Metaphors

    • Navigating Resistance In Communication: Reframing

    • Considerations Around Reframing

    • Language Frames That Redirect Conversation
  • 9

    Module 9: Navigating Feedback, Conflict, and Difficult Conversations

    • A Trauma Informed Approach To Feedback

    • QUIZ: Elements of Feedback

    • CASE STUDY: Not What I Expected

    • CASE STUDY: Conversation that Builds

    • Conflict & Difficult Conversations

    • Revisiting Frames To Navigate Conflict And Difficult Conversations

    • Navigating Conflict Part 1: Naming and Noticing

    • Navigating Conflict Part 2: From Conflict to Collaboration

    • Navigating Conflict Part 3: How Different Personalities Handle Conflict

    • CASE STUDY: The Admission Triangle - A Clinical Conflict Gone Wrong
  • 10

    Module 10: Putting it All Together: Applications and Next Steps

    • About this Module

    • Bringing It All Together

    • R.E.M.A.P. Reflections For C-Suite Leaders

    • Organizations: Thinking About What’s Next
  • 11

    Module 11: Post‑course survey and accessing your CME

    • SURVEY: Post Training Survey

    • CLAIMING YOUR CME

    • CLAIMING YOUR CME CREDIT

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This R.E.M.A.P ® Leadership & Communication Learning experience pairs the Communication That Transforms online course with biweekly, small-group safe space community and live coaching. Whether you are in formal or informal leadership, this experience will help you to deepen your understanding of how trauma could be impacting your communication and leadership, learn and expand new ways to navigate the challenges of leadership in your environment, practice new skills in real time in a safe and intentionally curated environment all while connecting and share the challenges and bright spots that you experience with like minded individuals from different similar and backgrounds.
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